FAQ

All prices are in $USD. Recreo San Miguel garments are handmade, and therefore feature the slight variations that separate them from machine-made imitations.

Returns

Recreo San Miguel accepts returns received within 15 days from date of purchase on items that are unused, unworn and have their original tags attached. Cash purchases may only be returned for store credit. Gift card sales are final and may not be returned. There are no returns or exchanges on custom orders.

Return to a Recreo San Miguel Retail Boutique
New and unused merchandise may be exchanged or returned for a refund in the original form of payment at a Recreo San Miguel retail boutique accompanied by the original invoice within 15 days of receipt.

Return By Mail
Please contact us at hello@recreosanmiguel.com to advise us of your concerns before shipping the product back. Returns must be unworn, in the condition you received them, and in the original packaging. Once your return is received and inspected (usually within 72 hours of receipt), we will issue a refund to the original payment method, with the exception of cash payments, for which a store credit will be issued.

We do not assume responsibility for reimbursement or compensation in the event that a return package is lost, stolen, or mishandled. We reserve the right to refuse merchandise returns that does not meet our return policy.

Sale Items
Sale/discount items are ineligible for return, exchange or credit without exception; discounted merchandise is sold “as is.”

Exchanges
If you would like to exchange your item, please return the item you wish to exchange, and place a new order instore or online.

Items Purchased At Other Locations
Items purchased at department stores, boutiques or online sites selling Recreo San Miguel merchandise may not be returned to Recreo San Miguel. For these returns, please contact the location where the purchase was made.

Garment Care
As with any article of fine clothing, care should be taken when wearing, cleaning and storing your Recreo. We encourage spot cleaning small stains wherever possible. For grease stains, use a small amount of cornstarch or baking soda to draw out the stain. Leave dry cornstarch on stain for several hours or overnight. Remove gently with soft toothbrush. For other stains, course salt and cold water work best. 

If overall cleaning of your garment is needed, consult a trusted dry cleaner, preferably one who uses organic product; ask that they cover the sterling silver button as well as any beaded trim, with aluminum foil for protection. 

We encourage storing your garment in a drawer or on a shelf, as hanging may distort its shape. 

Please contact info@recreosanmiguel.com with further questions about caring for your garment.

Recreo San Miguel Corporate Offices

Recreo San Miguel is a US corporation, with headquarter offices in New York: 135 Plymouth Street, Suite 606A, Brooklyn NY 11201 – United States.