FAQ

All prices are in $USD. 

RETURNS

Recreo San Miguel accepts returns on unused, unworn items, with original tags attached and in their original packaging, within 15 days from the date you received them. Cash purchases may only be returned for store credit. Gift card sales are final and may not be returned. There are no returns or exchanges on custom orders or on items marked “final sale,” either in-store or online.

Items Purchased at a Recreo San Miguel boutique or Recreo-hosted Trunk Show

Tagged, unworn merchandise, accompanied by the original invoice, may be exchanged or returned within 15 days of purchase for a refund to the original form of payment.

Items Purchased at Other Locations

Items purchased at department stores, boutiques or online sites or through a stylist/personal shopper may not be returned to Recreo San Miguel. For these returns, please contact the merchant from whom the purchase was made.

Return By Mail

Please contact us at hello@recreosanmiguel.com to advise us of your concerns before shipping the product back. Returns must be unworn, with all tags attached, in the condition you received them, and in the original packaging. 

Once your return is received and inspected for wear and/or damage (usually within 72 hours of receipt), we will issue a refund to the original payment method, with the exception of cash payments, for which a store credit will be issued. If your returns do not adhere to these standards, the garments will be shipped back to you.

We do not assume responsibility for reimbursement or compensation in the event that a return package is lost, stolen, or mishandled. 

Sale Items

Sale/discounted items may be returned for exchange or store credit only. Items marked FINAL SALE are not eligible for return or credit.

Exchanges

If you would like to exchange your item, please return the item you wish to exchange, and place a new order in-store or online.

Garment Care

Please follow the cleaning instructions on the care and content labels on our garments. We do offer some additional tips below.

As with any article of fine clothing, care should be taken when wearing, cleaning and storing your Recreo. We encourage spot cleaning small stains wherever possible. For grease stains, use a small amount of dry cornstarch or baking soda to draw out the stain. Leave dry cornstarch on stain for several hours or overnight. Remove gently with soft cloth or toothbrush. For other stains, coarse salt and cold water work best. 

If overall cleaning of your garment is needed, consult a trusted dry cleaner, preferably one that uses organic formulae; ask that they cover the silver button as well as any beaded trim, with aluminum foil for protection. 

We encourage storing your garment in a drawer or on a shelf, as hanging may distort its shape. 

Please write to us at hello@recreosanmiguel.com with further questions about garment care.

Recreo San Miguel Corporate Offices

Recreo San Miguel is a U.S. corporation, with headquarters in New York: 135 Plymouth Street, Suite 304A, Brooklyn NY 11201 – United States.